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Replying to:
JaeAnnC
QuickBooks Team

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I know this hasn't been easy, @elecuyer

 

I appreciate your effort to resolve your issue with syncing bank accounts. 

 

Since the troubleshooting steps provided by my colleague didn't work on your end, I suggest reaching out to our customer support team. They have access to a screen-sharing tool that can better assist you. Here's how:

 

  1. Go to the Help icon.
  2. Click the Search tab and select Contact us.
  3. Provide an overview of the issue and click Continue.
  4. Choose between Chat with us and Have us call you.

 

Here's an article to resolve issues about importing bank transactions to QuickBooks Online: Troubleshoot issues with Bank Feeds.

 

Should you have further concerns relating to banking, please don't hesitate to leave a reply. We're always available to help, even on holidays. Have a great day ahead!

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