Thanks for getting back to us. 

Hi, susanna. Thank you for providing the details on how you resolved about the Chase credit card synced with QuickBooks issue. This will surely helps other users who encounter the same issue. 

I also appreciate you @symmarkgroup for processing the troubleshooting steps provided by my colleague. Since the problem persists, I encourage you to contact our QuickBooks Desktop Mac Support Team. They have the tools to do a remote session and investigate this further. You can contact them by following the steps provided by Charies_M on her post above. 

We appreciate your patience. Please know that you're always welcome to post in the QuickBooks Community if you have any other questions. We're always here to help.