Just putting this on here for the people who will encounter this question in future, since QBO Support is obviously forbidden from answering the question here.

Truist is now charging business customers $14.95 a month to connect to QuickBooks Online. Full stop.

If you don't want to pay $15/mo for this service, which is an absolutely disgusting cash grab by BBT, you'll have to either switch banks or manually download your transactions and import them.