Thanks for the update, @Mjenkins2.
Allow me to step in and provide additional information about your concern about the payment missing.
The steps provided by my colleague above is correct. Making a bank deposit should put the payment from undeposited funds to your bank account.
With that said, you can run the verify rebuild tool to detect data damage to your company file. Before proceeding, ensure that you have updated QuickBooks to the latest release.
- Select File, then select Utilities.
- Press on Verify Data.
- Hit on OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.
After that, proceed with verifying the data:
- Select File, then select Utilities.
- Press on Rebuild Data, then select OK to close all windows.
- QuickBooks will ask you to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
- Once the rebuild's finished, select OK.
For more details about this process, please see this link: Verify and rebuild data in QuickBooks Desktop
You can read through this article for additional information with the solution above: Understand how the Undeposited Funds account works.
Upon sharing this, I still suggest consulting with your accountant. He/she might have specific instructions on how to handle your transactions.
Should you have any follow-up questions or concerns when recording overpayments, don't hesitate to post again in the Community page. We'll be here to assist you. Take care and have a good
