Hey there, @fcole.
Let me help you with your banking concern. To start, can you confirm which bank QuickBooks Online (QBO) cannot connect to? Any other information will help us get closer to a solution and will allow us to see if there's an ongoing investigation about this.
In the meantime, let's ensure that we're linking the correct account. To do this, let's log in to your bank's website and copy the bank URL. After this, follow these steps:
- From the left menu, click Banking.
- On the Banking page, select Link account.
- In the search field, enter the bank's URL you've just copied.
- Select your bank. You might have to go through these steps again to find the correct one.
- Enter your bank login on your bank's website, then select Continue.
Additionally, check to see if there are any system issues at your financial institution. Also, make sure that your financial institution doesn't have any system issues. It's one of the reasons why we can't link it because it can block the connection between your bank and QBO. By logging into their website, you can see if they have issued any alerts.
Feel free to read through this article for more recommended steps about bank errors: What to do if you get a bank error in QuickBooks Online.
I'm happy to lend a hand if you need further assistance with your QBO account. Have a great day!
