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8110Bookkeeping
Level 3

Importing downloaded transactions SUPER slow & QB messing up Payee names

For a few months now this process has been EXCEEDINGLY slow.  When I pick the file to import it often takes QB 5-7 minutes of the "spinning wheel" before it opens up the transaction list.  Last year this took at most 30 seconds.  It is slower for imports with more transactions but I never have "lots".  I had 80 yesterday and it took 7 minutes until it populated the screen so I could start selecting/adding transactions.

 

Then once I am working through the transactions QB doesn't let me fill in the "Payee" name correctly sometimes.  Often, after I have added a few payees successfully, QB will start entering the first payee in my list beginning with the same first letter and then go to THE END of the payee name.  Making me have to delete the other letters to keep typing in my choice, or go to the dropdown list which it generally starts at "A" not the first letter I have used.  Example:  The vendor is Wells Fargo, they are in my list, there is nothing in the "Payee" field for the transaction.  I start typing "W" in and QB fills in Wal-Mart from my list and the cursor goes to after the "t".  QB does not highlight Wal-Mart like it used to and change the vendor when I type the "e" after "W".  I type "W", it fills in Wal-Mart, I type "e" and now the vendor is Wal-Marte.  QB often also doesn't then recognize an existing payee from my list.....I have to use the drop down and scroll through all of them...it doesn't just give me "W" choices.  These two things have made importing my transactions MASSIVELY slower and SUPER frustrating.  I have called and talked to your support and they said I should turn off auto-fill.  I did.  It made no difference.

Screen Shot 2022-11-01 at 1.40.13 PM.png

 

 

 

Pretty sure this started when I was forced to move to the subscription model "upgrade" for QB2023.  QB2019 worked just fine...until they disabled the ability to import your transactions so I have to buy a new desktop version every year now.  I feel like Intuit is doing this on purpose to make the desktop experience worse so I will migrate to Online (which I enjoy using even less!!)  That's how cynical I have become with Intuit's lack of interest in supporting their customers.

 

Anyone else experiencing either of these two issues?

(PS The online tool for asking this question "autosaved" my work a few times while typing this the first time.  Then when I added the screen shot deleted the entire thing.  No "saved" text any more.  Had to retype.  Sigh.....)

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