Hello everyone.

Thanks for bringing this to our attention. I want this to be taken care of.

For symmarkgroup's concern, you can uninstall and reinstall your QuickBooks Desktop for Mac. Doing this will resolve unexpected behavior of the product. The steps are provided by my colleague JanyRose above. 

Otherwise, try running the Verify and Rebuild tool in QuickBooks Desktop. This will help us identify the common data issues within your company file.

In case you need help from a live support, I recommend calling our QuickBooks Desktop Mac Support. They'll be able to guide you through the whole process.

Here's how you can contact our phone support: 

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Mac Desktop.
3. Type-in Technical Support on the search bar.
4. And click Get the Phone number below. 

Hi, caboyd5101. For now, we can't provide an exact time frame as to when will this investigation be resolved. Since you've already contacted support, please expect an email notification from our backend team for the updates of this current investigation.

As soon as we receive progress, the Community Team will update this thread to let everyone know so you can get back to business.

Keep in touch if you need more help with something else. I'm always here and ready to assist.