We understand the frustration of not having this function as expected and the importance of resolving it as quickly as possible, @FROG2.
I've checked here on our end, and we currently have an ongoing investigation about Chase Bank's not syncing with QuickBooks. Our product engineers are doing their best to fix this as soon as possible.
In the meantime, I suggest reaching out to our Customer Support Team. This way, you'll be added to the list of affected users and receive further updates through email. You can have them add you to the investigation number (INV-78465).
Here's how:
- Go to the Help menu.
- Click the Search tab.
- Press Contact Us at the bottom part.
- Enter "Chase credit card account is not updating in QuickBooks" in the What can we help you with? box.
- Click Continue.
- Select Chat with us or Have us call you.
Additionally, for your American Express account issue, may I know if you received a specific error code? Any information can help us determine the root cause of the problem and know the best steps to take.
I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:
Once the transactions are in, you can now categorize and match them in QuickBooks. It is to make your data accurate.
I'm looking forward to hearing about this being resolved. Let me know if you have other banking concerns, and I'm always here to help. Take care.
