@DivinaMercy_N  Why would they close a case and tag as resolved if it isn't?  I really just don't get the logic of this entire process for this issue. The issue obviously hasn't been fixed for anyone in this post so I am just confused. 

Are you basically saying they didn't fix the transaction issue for the dates of 10/1 - 10/10 and we need to do that manually?  Just tell us versus saying its resolved. It makes this confusing.

Thank you for your help.