I hear you, @MenzoBooks.
I want to ensure this matter is addressed timely so you can pay the correct amount of invoices for your multicurrency customers in QuickBooks Online.
Since the issue persists after following the suggestion discussed in this thread, I recommend contacting our Customer Care Support. You can work with one of our online specialists in letting our engineering team investigate why the system seems to not let you use the correct amount of exchange rate when paying multicurrency invoices.
You can do so by following the steps below:
- Go to Help.
- Select Search.
- Click Contact Us.
- Enter a few words describing how the invoice changes the foreign currency amount when paying using a credit card in the What can we help you with? field.
- Select Continue.
- Click Chat with us or Have us call you.
I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday. Use this article to learn more: QuickBooks Online Support.
For now, I've also included this reference helpful with the steps needed to identify how stable is your business's financial status: Create and Manage Reports in QuickBooks Online.
You can always leave a comment below if you have follow-up questions with this or start a new thread if you have questions other than working with your sales transaction in QuickBooks. Don't forget to give me a tag, @JonpriL, so that I'll be here to lend a hand. Stay safe!
