Let me share some updates about this issue, Greg6464.
As of the moment, our software engineers are still investigating the issue with the Santander Bank business accounts (INV-78052). Please know that we're actively working to get this resolved the soonest.
You'll want to contact our Customer Care Team to add your account information to our notification list. Here's how to connect with us:
- Sign in to your QBO company.
- Go to the Help icon.
- Enter "Talk to a human" again in the search bar.
- Enter a brief description of the issue you've encountered.
- Choose I still need a human, then click Contact us.
- Select Get a callback or Send a message to start a conversation.
Keep in mind that all your available transactions including the backlogs will be downloaded once the issue is fixed. If you really need to categorize your transactions right now, you may manually import your bank transactions. However, you'll have to exclude the duplicates when they're downloaded into the program.
Lastly, here are some links that you can browse to learn how to categorize your bank transactions and reconcile your bank account:
Visit us again here if you need more help in managing your bank accounts and transactions. The Community always has your back.
