Hi there, @RLG2478.
I want to make sure your Santander Bank transactions get downloaded so you can get back to business.
Have you tried the suggestion shared by my colleague Rea_M above to download your bank transactions? If you haven't yet, I recommend doing it so. Updating your bank account manually and editing your sign-in info can help fix this issue.
If those troubleshooting steps didn't resolve your issue, I suggest contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same. To reach them, you can follow the steps below:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
- Select Contact Us.
Come back to this post and let me know how it goes, @RLG2478. I'll be around to provide further assistance.
Once this issue is fixed, you can review your downloaded bank transactions and categorize them to put in the correct accounts.
Wishing you all the best!
