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Thanks for the update, @TomA.
I can see the urgency of getting your banking issue resolved. Let me help route you to the best support who can investigate this matter and provide the appropriate fix so you can download and manage your Santander Bank transactions in QuickBooks Online (QBO).
Since your banking issue continues, even after performing the steps above, I encourage you to reach out to our Customer Care team. They can create a case to trigger an investigation and guide you with a fix. Here's how:
- Sign in to your QBO company.
- Go to the Help (?) menu.
- Select the Search tab.
- Click the Contact Us button.
- Enter a brief description of your concern in the What can we help you with? field.
- Select Continue.
- Choose a way to connect with us (Send a message or Get a callback).
Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you with bank feeds and account reconciliation in QBO: Banking help for QuickBooks Online. It includes topics about bank connectivity and deposits, to name a few.
Keep me posted in the comments if you have other banking concerns in QBO. I'm always ready to help. Take care, and I wish you continued success, @TomA.