October 21, 2022

Thanks for your suggestion. It worked!

I was unable to complete the connection of multiple Chase accounts to QB Desktop. I had identified the accounts and connected them, but it would not "complete" and I get getting a message from QB saying "an error occurred" and to go back to QBs and restart the process.

I came across this information in the community. I have Brave as my default browser. I went into Windows, changed the default to Chrome, and then tried again. No problems.

I wanted to share this because I have been working on this for two hours, a call into Chase, etc. Quickbooks does not make it easy, and their conversion instructions (having to unlink and relink accounts) is terrible.

I will say that from Chase I learned that many QBs users are having problems, but if Chase had given QBs access to your accounts prior to the new QBs software "upgrade", then QBs still has access and no further action is necessary on Chase's part.

I hope this saves someone a bit of time.

Jim Slatten