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Replying to:
ChristieAnn
QuickBooks Team

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Hi there, MM1417.

 

I appreciate you for performing some steps and for coming back to the thread to add further details about your concern. I'll be sharing another troubleshooting information to ensure you can move funds between two accounts in QuickBooks Desktop.

 

Since the issue persists, I recommend disconnecting your online banking or your Bank of America in QBTD and connecting it again. This way, you're able to refresh the connection of your bank transaction so you can start transferring funds from one Bank of America account to another. Before this, you'll have to secure a backup copy of your company file.

 

Here's how to disconnect:

 

  1. Go to the Lists menu and select Chart of Accounts.
  2. Right-click the account you want to turn off. Then, select Edit Account.
  3. Go to Bank Settings and choose Deactivate all online services. Then, select OK.
  4. Click Save & Close.

 

If the issue continues to occur, I suggest contacting our QuickBooks Support Team. They have the tools to pull your account to deep investigate the cause of the problem.

 

Lastly, you may refer to this article to view various OL and OLSU errors and how to fix them: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

Let me know if you have other questions about transferring funds in QBDT. I'm always free to help you whenever you need my assistance. Take care and stay safe always, MM1417.

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