Hello @raleighkim,

Thank you for sharing with us the steps you've performed to resolve the issue. I'm here to help you fix the error message when activating direct deposit in QuickBooks Desktop.

I can see that you've already performed some basic troubleshooting to activate DD payroll. If you haven't updated QuickBooks yet, please do so to ensure the program is on the latest release.

This process is crucial to ensure the software has the most recent fixes to issues in QuickBooks. Aside from improving the performance of the software, this step also resolves common and complicated errors instantly.

Here's how:

1. Click the Help tab in the upper-right corner, then select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Select the updates you want to include.
4. Put a checkmark on the box beside Reset Update.
5. Hit Get Updates.
6. Close and re-open QuickBooks.

After performing the steps above, log into the company file using Admin access. The error usually happens if a user doesn't have the required permissions.

If the error persists, you can proceed with contacting our dedicated specialists for direct deposit problems. Our Customer Support Team for Basic and Enhanced is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day.

See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Also, you can suppress the application if you encounter unusual behavior, like not being able to open a file. For your reference, I've attached this article: QuickBooks Desktop doesn't start or won't open.

Hit the Reply button below if you need further assistance activating direct deposit. I'm always ready to provide a helping hand. Have a great day.