Hi there, @TH76.
I appreciate you getting back to us and sharing the result after performing the troubleshooting steps shared by my peers above. I'd like to redirect you to the best support group available to get this resolved right away.
Since all the troubleshooting steps didn't work, I recommend reaching out to our QuickBooks Support Team. One of our agents will investigate this further and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:
Before doing so, please check out our support hours here: Support hours and types.
Here are the steps:
- Log in to your QuickBooks Desktop, and click Help located at the top.
- Choose QuickBooks Desktop Help.
- Enter a brief description of your issue and click Continue.
- You can choose Message an Agent or Get a callback.
You can get more details about the matching process as well as categorizing your transactions in these articles:
Once done, you can start reconciling your bank account. You can follow the steps in this article: Reconcile an account in QuickBooks Online.
You can always get back to us if you have other concerns or questions. We are always here to help.
