Welcome back, Mishmash.
I want to make sure this gets reported to the right department.
Since you already tried all possible solutions for this, we highly recommend contacting our support team. They are the ones who can create escalations to our engineers to review and fix problems in QuickBooks Online.
To contact us, follow the steps below:
- Open your QuickBooks Account.
- At the top right, click the Help icon.
- Click Contact Us.
- Under What can we help you with?, enter your concern.
- Click Let's Talk.
- You'll be routed into the Choose a way to connect with us page.
Start a chat with a support expert.
Get a callback from the next available expert.
- Select how you want to contact them and fill in the information.
Also, the support for QuickBooks Online Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. 12:14 EST would be 9:14 PST. Our support is available during this time. However, we're experiencing high volume of calls. I suggest calling us back at a later time.
You can check out this article for our most updated contact information: Support hours and types.
In the meantime, you'll want to check out our Help Articles to help you with the tasks and tips when using QBO.
Get back to me if you need further help managing reconciliation. I'll be around to assist you. Have a good day.
