I hear your sentiments, @tjbertram.
I know that it’s more convenient to verify your file directly, whether it's a valid Web Connect file or not. Please know that accessing your account requires some verification and specific tools that can’t be done here in the Community since this is a public space. Thus, I recommend contacting our support team to check and help you further.
Before that, please check our support hours so you can connect with us quickly and at a time convenient to you. Then, follow the instructions below:
- Log in to your QuickBooks Online account.
- Select the Help (?) menu.
- In the Assistant window, type in “Talk to a human” in the field.
- Give a brief description of your issue, then go to the Contact option.
- Choose a way to connect with us:
- Start a messaging
- Get a callback
Here are some resources that help manage your bank feeds in the program:
Don’t hold back to drop a comment below if you have any other banking questions or concerns. We’ll always be here to help. Take care!
