We haven't received reports about issues similar to this one, JonL.
The unexpected behavior might be caused by a corrupted file. You run the Verify Rebuild Utility to detect data damage.
To verify data:
- Choose File then Utilities. Select Verify Data. If you see:
- "QuickBooks detected no problems with your data," no further action is needed.
- A specific error message, there may already be an article for it. Try searching for it on our QuickBooks Desktop support site for specific instructions.
- "Your data has lost integrity," indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.
To rebuild data:
- Choose File > Utilities. Select Rebuild Data.
- The Rebuild Data utility starts as soon as the backup is finished.
- Click OK when you get the message "Rebuild has completed".
Check our remove duplicate transactions in QuickBooks Desktop for additional insights about deleting them on the mode you're using.
If you need help reconciling your account, here's an article for detailed instructions: Reconcile account in QuickBooks Desktop.
You can post your questions any time here in the Community. We're here to help.
