Thanks for joining the Community, Rebecca68. I appreciate your detailed information.
Since your account shows as connected on the Chart of accounts screen, but doesn't on your list of active bank feeds, and when you try to save changes for it, QuickBooks crashes, I'd recommend troubleshooting initially with the Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data tool needs to be utilized afterwards.
Here's how it's used:
- Click Window, then Close All.
- In your top menu bar, go to File.
- Choose Utilities.
- Select Verify Data.
In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.
If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.
Here's how:
- Close QuickBooks and download a copy of the utility's most recent version, then run it.
- Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
- Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
- Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.
In the event your account continues to display as connected on some screens, but not others, and/or you still can't save changes to the account without QuickBooks crashing, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
Please don't hesitate to send a reply if there's any questions. Have a lovely day!
