@mandamom123 No one at QB has a clue.  Trust me.  I was on the phone with them for HOURS.  Worst part -- the call dropped 1 hour to my first call (their problem, not mine) and the rep didnt call back.  SO, i called back, got a new rep, and she forced me to re explain the issue from the start, and insisted on doing all of the cursory checks that the previous rep had a already done.

QB is a clown show.  I'd be embarrassed to be associated with them from an employment perspective.