Hi there, JonL. 

I want you to know that we acknowledge your feedback about the contents in the support link. This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it. This is why we make great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible.

On the other hand, you can send your comments or share your thoughts about your customer satisfaction in the QuickBooks Community. I've attached screenshots for your reference. 

For more tips and other resources, you may visit our page for managing your bank feeds Banking Self-help articles.

I'm also taking notes of your experience and improving our services in the future. If you have other concerns with QuickBooks Online, I'm all ears. Just post your reply here and I'll get back to you.