This is not the impression we wish to leave you with, @mandamom123.
I found a current investigation for issues connecting Truist bank in QuickBooks Online (INV-75851). I recommend contacting our Technical Support Team. This way, you can be added to the list of affected users and be notified once this issue has been resolved. You can use the link I've included below to connect with an agent.
Please know that you can always manually import the transactions in the meantime.
I'm always around if you have any questions or concerns. Have a wonderful day ahead!
