Thanks for letting us know you're in the same situation, jvulcano2.

I want to make sure you are routed to the right department that will help you enter cash transactions in QuickBooks Self-Employed (QBSE).

If you've already tired the troubleshooting steps shared by the previous representative to no avail, I suggest reaching out to our QuickBooks Care Team. This case requires a thorough investigation to know why you're not seeing the Add transaction option despite performing the troubleshooting steps.

Here's how to reach our live chat support:

1. From the Assistant tab, type or say Talk to a human.
2. If you want to connect with us directly, type or say Talk to a human.
3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.
   

The details on how to get in touch with the support are outlined in this article: How to contact QuickBooks Self-Employed Support.

For now, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBSE. Below are the following:

• QuickBooks Self-Employed Overview.
• List of our articles.

I've got your back if you need more help manually adding cash in QBSE. I'm always happy to lend a hand. Have a good one.