Hello there, @claudiacaballero.

I'd also feel the same if this issue about on-hold payments happens to me in my time of need. Let me share a few insights about this, so you can learn more about the process and get back to business in no time.

Several factors impact funds to be withheld. But, please know that we'll do everything to remove barriers from you doing business effectively.

In line with this, we've submitted your complaint to our Payments team so that they are aware of your experience. Please don't hesitate to reach out to them if you wish to know more information.

Then, you can read this article for more details about why your funds are on hold: On-hold payments.

Also, you may want to check out this article as your reference in case you need to learn more on how QuickBooks Payments handles your deposit and funds: Find out when QuickBooks Payments deposits customer payments.

Let me know how it goes in the comments below. If you have other concerns about managing funds in QuickBooks, I'm always around to help. Take care and stay safe, @claudiacaballero.