Hello there, @caldridge4593.
Please know that this is not the experience we want you to have. I also understand how important it is to get this sorted out as soon as possible. As the previous representative recommended above, you'll need to get in touch with our QuickBooks Online Support team since the issue persists. They have the tools to check on your account and investigate the root cause of the problem. To begin, here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please know if you're using Plus, Essentials, or Simple Start. You can reach out to our support from Monday to Friday from 6 AM to 6 PM PT, and on Saturday, you can reach out to our support from 6 AM to 3 PM PT. In case your subscription is QuickBooks Online Advance, you can contact our support team anytime.
I've also got you this article in case you'd like to learn more about the reconciliation workflow in QBO: Learn the reconcile workflow in QuickBooks.
If you need help performing specific tasks or if you have any additional QuickBooks-related concerns, @caldridge4593. Know that I've got your back and I'm more than willing to help you anytime. Take care!
