Thank you so much, @EdDziuk, for the feedback on this thread, and the experience with our agents in the community.

We're always working to improve our service and training to ensure accurate and timely answers to all questions, and will take this example to our team to help improve future answers.

In the meantime, we do actively encourage other community members to chime in with solutions, ideas, and best practices too. The contributions from other QuickBooks customers are what help make this community an even more positive and collaborative space.

We welcome your ideas and solutions to the questions in this thread. I know they will help future visitors to this thread as well. Thank you for taking the time to help make the QuickBooks community a better place!