These responses are a perfect example of why the board is almost useless. Not one single "employee" attempted to answer the user's question. Obviously you only have the minimum amount of understanding necessary to read the "official" documentation, but no real understanding of the software. If you understood the software, there are several ways to address the user's problem, but since it's a "user's" problem, you're not interested in investigating possible solutions. Heaven forbid you did some actual thinking and solved a problem that user's would find useful.