Hello there, Paying Customer.

It isn't the kind of encounter we want you to come across. I want to ensure that you'll be able to download your bank transactions.

That said, I'd recommend reaching out to our Phone Support team. One of our agents there can share this with our Engineering team and can create an investigation.

You can contact us through the Help menu.

Once everything's fine, you can reconcile your account to ensure they match your bank statement:  Reconcile an account in QuickBooks Desktop.

You can always mention my name if you have other concerns.