Thanks for the screenshot provided, @JDMcM.
Usually, the OLSU-1011 occurs if:
- The Financial Institution Directory (FIDIR) is not updated to include information for your financial institution.
- There's possible damage to your company data file.
- You're in Register or Classic mode instead of Side-by-Side or Express mode.
We can check the default account for your personal and business preferences. It might not be specified.
Here's how:
- Go to the Edit menu, and then click Preferences.
- Select Checking, and then click the My Preferences tab.
- Under Select default accounts to use, put a checkmark on all of the checkboxes.
- Click the Company Preferences tab.
- Under Select default accounts to use, put a checkmark for the two options.
- Hit OK.
Once done, sign in to your AMEX account again.
You can also check this link to learn more about this error: Bank Feeds setup error OLSU-1011.
If the issue persists, you can check if the Financial Institutions Directory in QuickBooks Desktop is updated. You can set this either automatically or manually to ensure that you have the latest information from your financial institution.
I’m adding an article that provides detailed information on how to resolve online banking issues. It includes links to specific bank errors and instructions on how to fix each one: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
Stay in touch with us if you need further assistance in signing in your AMEX account. We're always here to help.
