I appreciate all your efforts to get fixes, @JDMcM.
Since you mentioned above that you’ve been on the phone with a representative, we’ll also take note of that experience to share with the team and put action into it. This also helps us improve our way of delivering a resolution to our valued customers.
Also, I want to share some information about the connection changes of AMEX in QuickBooks. The connection was updated last May 20th, 2020. It improves the speed and accuracy of the download of the transactions.
You can keep getting transactions from AMEX by following the steps below:
- Go to the Banking menu.
- Select Bank Feeds.
- Click the Bank Feeds Center.
- Click the Add account button.
- Sign in to your American Express account and follow the onscreen steps.
- Then in the Chart of Accounts (COA), make sure that the account you use to track AMEX transactions is selected.
- Click Connect.
On the other hand, I’d like to confirm if you’re also experiencing Error OL 208 or OLSU 1013. If so, this issue has already been reported and is currently being investigated with our engineering team. Although this is being actively looked at, we do not have an ETA for resolution at this time.
Once settled, you can browse these articles to categorize your bank transactions and reconcile your account.
Keep me posted if you have more concerns with your bank transactions. The Community is always here to assist you. Stay safe!
