Thanks for sharing an alternative way of fixing the AMEX password, @gbl.

I want to ensure your concern is addressed, and I'd like to direct you to our technical support available. This way, our agent can investigate why your system was locked out and submit a ticket to our engineers to examine the issue further. 

To reach them, please follow the steps outlined by Divina_N above. Make sure to contact them within business hours to ensure a swift response.

Once everything is good, you can now configure the auto-download function again. For more details about banking, check out this link: Download Bank Feed transactions in QuickBooks Desktop. 

You can also bookmark our Banking FAQs website for future reference. This page contains instructions for reconciling accounts and managing deposits, bank transactions, and other related matters. 

If you have any additional queries regarding your bank feeds, feel free to get in touch. I'll be pleased to address all of your questions. Be safe.