This isn't the kind of service we want you to experience with QuickBooks and our support, ChadS1.

I'd like to take this opportunity and ensure you can connect the Capital One-Credit cards in QuickBooks Desktop.

Your access to Live Support, Online Banking, and add-on services will be impossible after May 31, 2022. However, if you don't have any add-on services, rest assured, that your software will continue to work for you.

To learn more about this, you can refer to this link: QuickBooks Desktop service discontinuation policy and upgrade information.

Since the issue exists, I recommend contacting our QuickBooks Support Team again for this to be further investigated. One of our representatives will securely check your account to determine the main cause of the error. You can follow the steps provided by my colleague above on how to reach them.

After correlating your bank with QuickBooks, you can start adding and matching Bank Feed transactions in QuickBooks Desktop.

I’m always ready to assist you if you have any other questions or concerns about online banking. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe.