Hey alexkiko,

Thanks for chiming in on the thread. I would recommend calling us in to investigate the matter further. If necessary, we will escalate this case as well. Our team has the tools to do share screening and run some tests. You can call us at 1-800-4INTUIT (1-800-446-8848) or use our chat service to get you up and running. 

Please feel free to let me know how it goes. If you should have any questions, I'm just a click away.