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Replying to:
ChristineJoieR
QuickBooks Team

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Hello there, @CountryBears.

 

I understand that invoices should be recorded in the Chart of Accounts as Accounts receivable. I'm here to help you resolve this function in QuickBooks Online.

 

Let's try view to the Journal Report, to see the posting details of your invoice.

 

Here's how:

 

1. From the invoice, click More in the Ribbon below.

2. Choose Transaction Journal.

3. See to it that the posting transaction should be Account Receivables from the Journal Report.

 

Furthermore, if you notice that your invoices have not been posted to AR, we can rename or edit the transaction by heading to the Chart of Accounts.

 

Here's how:

 

1. Go to the Gear icon, and find the transaction you need to modify.

2. On the left side, click the dropdown arrow in the View Register.

3. Choose Edit and change it to accounts receivable, Add the Account name and Description 

4. Once done, hit Save.

 

If the issue persists, I would appreciate it if you can send us a screenshot of the error you encountered with your invoice.

 

If everything looks good, you can visit this article on how to receive and record an invoice payment in QuickBooks Online.

 

Get back to us if you're getting the same issue. We are always here to assist you always. Have a nice day ahead, @CountryBears.

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