Hi @Ethel_A,

It's not that I don't want to disconnect my bank feed, it's that I cannot disconnect my bank feed.  I've already tried the steps you've linked to & receive the message "Your attempt to de-activate account failed. Try again after some time.  If this error persists, contact your administrator.  This is the 1st message shown in the attached screenshot.

If I try to sync the bank feed I receive the 2nd message in the attached screen shot, "You're no longer connected to Discover Card Express Web.  Set up your connection again to continue using bank feeds."

So, QB thinks I am no longer connected, but also cannot de-activate the bank feed.  I cannot reconnect the bank feed until I de-activate the bank feed.  Any suggestions?

Thanks