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Hi @newbytoo.
Thank you for sharing more details. When QuickBooks seems to botch categories, the Enable suggested categorization may be activated.
You can deactivate this feature by going to the Banking page and selecting the mini Gear icon. Here's how:
- Go to Transactions/Banking menu and then select Banking.
- From the For review tab, click the mini Gear icon.
- From the Groups section, uncheck Enable suggested categorization.
- Click the mini Gear icon again to save the setting.
That will point you to the right direction. If you still find issues with QuickBooks Online assigning or adding categories to your transactions. I recommend contacting our Care Support team by following the steps provided by MadelynC. From there, they can access your account in a secure environment.
Once all your transactions are categorized well, you can check out this reference on how to reconcile transactions in QuickBooks: Reconcile an account in QuickBooks Online.
Stay in touch with me if you have other QuickBooks concerns by commenting below. I'm always right here to help you. Stay safe.