I can feel the need to connect your bank account, angelaj470.
May I ask the name of your financial institution and whether you received any error messages so that I can verify and check for any open investigations or reported cases?
In the meantime, let's perform the following troubleshooting procedure to connect your bank account. You can start by accessing your account using an incognito window. Here are the shortcut keys:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Safari: press Command + Shift + N
Once you're in, try to connect your bank account again. If it's already connected before, you can manually update it to refresh your bank connection. I'll show you how.
- Select Banking or Transactions from the sidebar menu.
- Go to the Banking tab.
- Choose the appropriate bank account.
- Hit Update.
Also, you can use different support browsers. If the issue persists, you can manually upload your bank transaction to bring them to QuickBooks Online. Check out this article for more details: Manually upload transactions into QuickBooks Online.
Once your bank transactions are inside QuickBooks, you can start the review process to ensure those transactions are matched and put on the correct accounts. Refer to this resource for detailed instructions: Categorize and match online bank transactions in QuickBooks Online.
You can tag me in your response if you need additional assistance with bank feeds. I'll be around to support you. Keep yourself safe!
