I have already tried the chat and all they wanted to do was sell me a subscription and then e-mailed me a link to a video that showed me what happens when the bounced check icon works, but nothing about what to do when it doesn't. I was hoping this would be a better source for the answer to the issue I was having. I don't think it is out of the question after spending hundreds of dollars on software to get some help to get a documented function to work as advertised. If you can't help me and chat won't help me, where do I go from here?