Thank you for your response Katherine. Unfortunately I cannot go beyond step 3 of your suggestions. I'm currently viewing the "History by account" section however do not see any options for Reconciliation Change Report. Only "Print" and View report.
There is a column that indicates "CHANGES" on this page however the amount of changes literally says "0.00" on it.
What I did find was this. After attempting to review each of these transactions on the register, I see that there are 4 system generated journal entries on this card due to them being deactivated. So this answers the question of the "what".
Here's the new issue:
My predecessors set up sub accounts for our main credit card account, one sub account for each individual credit card per employee. While this isn't necessarily the way I would have gone since the reconciliations will only reflect on the main account, the sub accounts do not affect the balance sheets in anyway so we've made it work.
For the sake of simplifying things and maintaining accuracy, a handful of the older credit cards (either expired or employee no longer employed) were deactivated.
- If I re-activate these subaccounts, will this resolve this discrepancy?
- What alternatives to I have as opposed to deleting these credit card subaccounts as they're no longer active?
Please let me know as soon as possible. I'm still waiting on an email or call from someone about this. If you could help me sooner, that would be appreciated.
