Thanks for informing us in this the thread, @TinaShiree.
Let me route you to our Payroll Support team in the meantime since you already followed the recommendations mentioned by my peers. From there, they have tools to pull up your account in a secure environment. Our representatives will take a closer look at your account on file and fix this in a short time.
Here's how:
- Sign in to your QuickBooks Online company.
- Going to Help (?).
- From the Search tab, select Contact Us.
- Enter your concern, then select Continue.
- Choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.
To review our callback and chat system support hours, feel free to view this link: QuickBooks Online Payroll Support.
Furthermore, you can check this article for more details if you might need to change your payroll tracking preferences in QuickBooks: Change your accounting preferences in QuickBooks Online Payroll.
Keep in touch on this thread if you need more assistance with QuickBooks Online Payroll. I want to make sure you're concern is resolved after reaching them out. Have a nice day!
