I see I'm not the only one having these problems. I used the QB software, which I had purchased, for at least 10 years. It was working really smooth. Then I was forced to switch to the online subscription service. I didn't want to start paying, but the benefits looked attractive. Now this. And as for customer service and technical support? If your best suggestion is to download a spreadsheet from my bank and upload it to QB, then it's time to explore other software solutions. Unless, of course, QB manages to fix this issue which is obviously persistent and widespread.