At this point, it's an inconvenience that I have to wait until month-end to get a good read on outstanding checks (yes, I reconcile my accounts monthly, please don't condescend to us). I will not take the time to call the Customer Care Team if I'm still able to do my job, even if I don't have all of the tools that I'm hoping for. 

If the online community is not the appropriate forum to discuss a single issue that affect multiple users, then what good is it? Why should we all call the Customer Care Team individually and all of us get frustrated while we spend valuable time explaining to them the details of our jobs?