I feel your pain! I have not been able to synch our savings or checking account for almost two months. The email updates do not have any context on what happened or how the issue is being addressed. We've reported the error regularly and spoke an agent twice, neither were helpful. We are told the issue was escalated and others have the problem but receive the generic response you  did in the below. We are trying to get financed by a bank for a build loan and the timing couldn't be worse. We are told there is no timeline they can share for resolution and would not credit our statement for the time we have been unable to synch. I sincerely hope you are not in the same group as our company!