Let's perform some troubleshooting steps to correct the credit memo status, SSKGLOMIX.
We can run the verify and rebuild tool to check if it has something to do with your data. This tool self-identifies the most commonly known data issues within a company file and self-resolves most data integrity issues. Just follow the steps and detail in his article: Fix data damage on your QuickBooks Desktop company file.
Then, we can delete and recreate the credit memo and manually apply it to your invoice. Let's create a back up your company file first just in case you ever run into problems we can use it to restore your data. Let me walk you through the steps on how to do it:
To delete the credit memo:
- From the Customers menu, pick Customer Center.
- Select the customer's name.
- Double-click the Credit Memo transaction.
- Click the Delete icon, then OK.
To recreate the credit memo:
- From the Customers menu, pick Create Credit Memos/Refunds.
- Select the correct customer from the Customer:Job drop-down menu.
- Enter all the necessary details.
- Click Save & Close.
- Once the Available Credit window shows up, choose Retain as an available credit.
- Click OK.
If you don't want to apply the credit memo to other open invoices, we can uncheck the Automatically apply payments option. Here's how:
- Click Edit at the top and select Preferences.
- Go to Payments from the left menu.
- Select Company Preferences.
- Make sure that the Automatically apply payments is not selected.
For more details, just click this article: Give your customer a credit or refund in QuickBooks Desktop for Windows. On the other hand, you can also check this link for your future reference about QuickBooks Desktop and how to resolve issues when applying for a payment:
Let me know in the reply section below if you still have questions or concerns. I'll be around to answer them for you. Take care and have a great day ahead.
