Thanks for updating us on this, Phil in SB. I'm surprised the basic troubleshooting steps didn't work. Let me make it up to you by making sure this gets investigated.
I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Here's how:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the send icon.
- Select I still need a human.
- Click Get help from a human.
- You can either select the Chat with us or Have us call you option.
To ensure that you'll be assisted on time, please see our support hours.
Additionally, I've included an article that'll you learn how to help keep a handy copy of your reconciled data: View, Print, or Export a Report.
Please keep us posted on how it goes, Phil in SB. It's our priority to make sure your accounts are reconciled.
