Thanks for keeping us posted, Ginger2744.
I'll give steps on how you can reach out to our support team regarding the Resolve Difference function. Meanwhile, let me share a way on how you can match your sales to the bank deposit.
Some banks add service charges and processing fees. If you haven't recorded a bank deposit in QuickBooks for the sales transaction, let's do that and add the fee as a negative amount. Before doing so, please make sure to change the Deposit to account in your sales transaction to Undeposited Funds. This way, the transaction will show up in the Bank Deposit window.
To deposit, here's how:
- Go to + New > Bank deposit.
- Under the Select the payments included in this deposit section, put a check mark on the sales transaction.
- Scroll down to the Add funds to this deposit section.
- Enter the fee as a line item.
- Select who the fee was from (for example, the bank charging you).
- From the Account drop-down, choose Bank Charges.
- Enter the amount fee as a negative number. For example, if the fee was US $.50, enter –.50.
- Review the deposit total with the bank fee.
- Hit Save and close or Save and new.
Once done, you can now match this deposit to the one downloaded in the Banking page.
For more information about the steps I've shared, please feel free to read these articles:
As for contacting our Customer Care Team, you can follow the steps and get our direct phone number in this link: QuickBooks Online Support.
You're always welcome to post a reply on this thread if there's anything else you need. Me and my colleagues are here to help.
