Let's resolve the error you're having when matching your transaction, @Ginger2744.

Let’s isolate this issue by clearing your browser’s cache. Try using a private browser when paying your bills online. If it works, proceed and clear the cache in the one that you're currently using.

Here’s how to go incognito or use a private browser:

• For Chrome, press Ctrl + Shift + N.
• For Internet Explorer or Firefox, press Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.
• Microsoft Edge:  CTRL + Shift + P

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above don’t work.

Here's more information that can help you find a match while you’re reviewing downloaded bank and credit card transactions: Fix mismatched or miscategorized bank transactions.

Here's a guide to help you review your opening balance, start your reconciliation, compare the transactions on your statement with what's in QuickBooks: Reconcile an account in QuickBooks Online.

You can always get back to us by leaving a reply on this thread. We're already ready to help with any QuickBooks and banking concerns you have. Have a great rest of the day!