Thanks for coming back, dchen16.
I appreciate you performing the troubleshooting steps provided by my colleague. The audit log records all account activity in the audit log such as user sign-ins, changes to QuickBooks settings, edits to customers, vendors, employees, and payroll submissions. If the transaction is not found there, we can run some payroll reports in QuickBooks Online. To achieve this, go to the Reports menu. Then, select the desired report from the Payroll section.
If the same thing happens, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:
- Sign in to your QuickBooks Online company.
- Going to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.
To ensure that we address your concern on time, you can check our available hours when contacting our support. You can also see there our direct phone number to contact the right person.
Feel free to browse this link here if you need help with managing your payroll. It'll route you to our general Intuit topics with articles.
I'd like to know how you get on after trying the steps or after contacting our support as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day.
